Help Centre

Support

Answers for workers, employers and agencies, and training partners.

Short answers with a clear next step.

What does “checked” mean on a skill?

A checked skill passed an UpSkillMe knowledge check, an UpSkillMe reviewer approved your evidence, or a named partner or assessor checked it. Each check names who checked it, how and when.

Who can see my documents and evidence?

Identity documents are reviewed by our team and kept under strict access. Skill evidence is reviewed by the approved partner on your case or by the UpSkillMe team. Your privacy notice explains rights and retention.

UpSkillMe reviewers and your training partner see the evidence you send. Employers see your skills, results and the evidence behind them when you share your skills profile or apply to a job, plus your name, city, years of experience, languages and availability. Your ID document is never shown.

What should I trust on a worker’s card?

Look at each skill's provenance: how it was checked, by an UpSkillMe knowledge check or by a partner or UpSkillMe reviewing the evidence, and when. Identity verification is separate from skill review.

Where are the terms of service?

The terms cover accounts, acceptable use, role-specific rules, and liability. Using UpSkillMe means you agree to them.

Can I update skills or evidence later?

Yes. Workers can add evidence, retake assessments where offered, and keep profiles current. Employers and partners update their own workspaces after sign-in.